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What should you do when your Eugene home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your loved ones – against the various risks you could face, like theft, flooding, and fire. Although your home may be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Eugene home alarm system goes off? The sound of an alarm can be shocking, confusing, and could provoke panic. Your best choice is to stay composed and abide by these simple tips.

Steps to Take When Your Home Alarm System In Eugene Sounds

Nobody wants to be in this situation, but it’s also why you ordered a home alarm system from the outset. You’re awakened in the wee hours of the morning with the unmistakable sounding of an alarm after a home security component has been activated. Now what should you do?

  1. Stay calm. This is easier said than done when your home security alarm is ringing loudly, and your heart is pounding. But staying calm is the best way to appraise what’s going on. Avoid the urge of trying to deal with the emergency yourself but instead allow your monitoring professionals and first responders to do their job.
  2. Attend to your family. Your priority should be your loved ones and moving them to safety. In the case of a intrusion, this might mean moving to a predetermined safe room as far from access points as possible. The trespasser was in all likelihood already frightened away by the alarm, but it’s always smart to be extra careful. If there’s fumes or a fire, please vacate your home immediately.
  3. Grab your phone. The vast majority of homeowners keep their phones with them all the time these days, but you might fail to pick it up during a crisis. It’s a good thing to have. You’ll have the chance to stay connected with your monitoring professionals and get updates through your home security app.

Connect With Your 24-hour Monitoring Specialists

The moment your home alarm system in Eugene goes off, your 24/7 monitoring professionals will instantly act. Their first step is to validate your alarm, and that involves reaching out to you. The protocol they follow is based on the kind of emergency. For instance, when the emergency is of a medical nature, one effort will be made to reach you before help is deployed. If you’re dealing with an intrusion - the most frequent type of event - a monitoring specialist will follow these steps to contact you:

  • An effort will be made to reach you using the command hub. You will usually be requested to provide a passcode.
  • If that doesn’t get a response, a call is attempted to your main contact number.
  • A second number or your primary contact person is tried next.
  • If there is still no answer, area police are dispatched.
  • Your monitoring professionals will follow up with you again once authorities are notified.

If you're not able to converse with monitoring staff, don’t fret. Help will still be dispatched even when you're unable to substantiate the emergency.

Prepare for any emergency with a Vivint home alarm system in Eugene

Stay ready for any crisis with a state-of-the-art home alarm system in Eugene from Vivint. Dial (541) 313-4091 to start the customization of your home’s security today.